At PrintWithFeel.com, we are committed to providing high-quality, custom-designed products tailored to your specifications. Because our products are personalized, please read the following Refund and Returns Policy carefully. This policy is designed to ensure clarity and transparency in case you need to make a return or request a refund.

1. Custom Products

As we specialize in custom products made to your specific design requests, we do not accept returns or exchanges for custom-made items unless the product is defective, damaged, or if there is an error in customization (such as wrong size, design, or personalization details). This includes all items personalized with custom text, images, colors, and sizes.

2. Damaged or Defective Items

We want to ensure you are completely satisfied with your order. If your product arrives damaged, defective, or if there is an error in the customization, we will gladly provide a replacement or full refund. To process this, please contact us within 7 days of receiving your order and provide:

  • Your order number
  • Photographs of the damaged or defective item
  • A description of the issue

Once we verify the issue, we will arrange for a replacement or issue a refund. In some cases, you may be asked to return the defective item before the refund is processed.

3. Non-Customized Products

If you purchase a non-customized item from our store, you may return it within 14 days of receiving the product, provided the item is in new, unused, and resellable condition. To return a non-customized product:

  • You must request a return within 14 days of receiving your order.
  • Return shipping fees are the responsibility of the customer.
  • Once the return is received and inspected, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable.

4. How to Initiate a Return

To initiate a return or report a damaged/defective product, please follow these steps:

  1. Contact our customer support team at support@printwithfeel.com or via our contact page within the applicable return window.
  2. Include your order number, the reason for your return, and any photos if applicable (for defective or damaged items).
  3. Once approved, we will provide instructions for sending the item back to us.

5. Refund Processing

Refunds for eligible returns or exchanges will be processed within 7-10 business days after we receive the returned item. Refunds will be credited to the original payment method. Please note that original shipping charges are non-refundable unless the return is due to an error or defect on our part.

6. Order Cancellations

Orders for customized products cannot be canceled once they are in production. If you need to cancel your order, please contact us immediately at support@printwithfeel.com. If your order has not yet entered production, we will do our best to cancel it for you.

7. Exchanges

Due to the nature of our customized products, we do not offer direct exchanges. If you need a different product, please return the original item (if applicable) and place a new order for the item you want.

8. Changes to Orders

Once an order is placed and the design is finalized, we cannot make changes. Please carefully review your order details, including design, size, and customization options, before submitting your order.

9. Customer Service

If you have any questions or concerns about your order or this policy, please reach out to our customer support team at support@printwithfeel.com. We are happy to assist you!

We appreciate your business at PrintWithFeel.com and aim to deliver the highest quality customized products with exceptional customer service. Thank you for choosing us!